Shibuya Station Travel Guide
Getting around Shibuya will be a doddle with our complete guide to Shibuya Station and its surrounding areas.
Most capital cities are identifiable thanks to a famous landmark. In Paris it’s the Eiffel Tower, Kuala Lumpur the Patronas Towers and in Moscow Saint Basil’s Cathedral. But what is Tokyo recognizable by? The answer is a pedestrian crossing. Although essentially just a bit of road, Shibuya Crossing, also known as “The Scramble”, is said to capture the essence and buzz of Tokyo with its high rise buildings, blaring adverts and the one million people who make the crossing every day.
Hand in hand with Tokyo’s busiest area comes one of its busiest stations: Shibuya Station. The unavoidable train ride into Shibuya won’t make it hard to imagine that Tokyo is the most populated city in the world. It’s not always a walk in the park making your way around a crowded station when you can’t speak the language, but not to worry, all you need is a helping hand. And we’re here to give you just that with your ultimate guide to getting around Shibuya Station like a pro. Take a look at which exits will get you where, the station’s facilities and some things to do and places to stay in and around the station.
Shibuya is a well-connected station served by several metro lines as well as the JR trains. Many popular sights and areas are easily accessible from Shibuya Station, often without the need to change trains. This is especially the case if you’re doing a visit of areas found on the handy JR Yamanote circle line.
For a full guide to Tokyo’s subway and train network, check out: Tokyo Subway and Train Survival Guide.
JR Yamanote Line
The JR is operated separately to the rest of the metro lines with the trains running overground so you can watch the scenery as you whizz past. If you have a JR Pass this can only be used on the JR lines. From Shibuya these include the Yamanote, Shonan-Shinjuku and Saikyo lines.
On the Yamanote Line you can easily visit Shinjuku and its entertainment districts, Korea Town in Shinōkubo, Ueno Park or the electrical “nerd” town of Akihabara. Although a circular line, be sure to get on the train heading in the right direction. A full circle takes almost one hour so it could be a long trip if you set off the wrong way.
The Ginza line will take you to the chic shopping district of Ginza, Tokyo’s largest shrine Sensōji Temple in Asakusa, as well as the beautiful Ueno Park.
If you’re planning an early morning trip to Tsukiji fish market you’ll need to ride the Ginza line and change at Aoyama-Itchōme onto the Hibiya line which will take you to Tsukiji Ichiba.
Fancy visiting Tokyo’s Imperial Palace? Make your way onto the Hanzomon line to Otemachi and take exit C13a. This line will also take you directly to Japan’s tallest structure, the 634-metre tall Tokyo Skytree which is found at Oshiage station.
For a trip up Tokyo Tower, take the Hanzomon line and make a change at Aoyama Itchōme onto the Oēdo line. Tokyo Tower is just a five-minute walk from Akabanebashi station.
Narita Express 85 minutes
Although cheaper alternative routes to Narita Airport are available, the most convenient route is on the Narita Express which takes you directly from Shibuya Station to the airport in 85 minutes.
Shibuya Station Map – Station Exits
For the majority of visits to Shibuya, coming out of the Hachiko exit will get you to right where you want to be. However, if you’re planning a walk through Shibuya onto another area, you can dodge the busy streets and numerous crossings by coming out of another, closest exit.
If you fancy a quick trip through Shibuya and onto Harajuku, Yoyogi park or Meiji Jingu Shrine, take exit 13 and follow the main road straight north for 15 minutes until you arrive at Meiji Jingu-mae station. You can also make this walk by coming out of the Hachiko exit or exit 7 and walking straight on, away from the crossing, through the busiest part of Shibuya.
Looking for more relaxed cafe vibes? You can take a 15 to 20-minute walk up to Omotesando by taking exit 12 and going up Aoyama dori, away from Shibuya crossing.
Hachiko Exit – Dog Statue & Shibuya Crossing
If you’ve made your way to Shibuya to soak up the Tokyo vibes, your best bet is to take the Hachiko exit (Exit 8) which throws you right out onto the bustling Hachiko square adjacent to Shibuya Crossing. Traversing the intersection will immerse you in a plethora of shops, restaurants and perfect photo opportunities.
When arriving at the bustling through the Hachiko exit, look for the statue of a dog surrounded by crowds of people. This statue was built after the story of a faithful dog captured the hearts of Tokyoites. Hachiko and his owner, a professor from Tokyo University back in the 1920s had a strong bond. The dog came to meet his owner at Shibuya Station at the end of work every day until one day the professor passed away at work to leave Hachiko waiting at the station. Following this day Hachiko continued to return to Shibuya station every day at the same time for the next 10 years.
This true heart-melting story is why Hachiko the dog can still be found waiting patiently in front of the station. The statue has become a popular meeting place for locals and tourists alike, where the proud pup spends 24 hours a day being photographed.
Want more things to do at Shibuya Crossing? We’ve got you covered: Shibuya Crossing – Top 10 Things to Do
Shibuya Bus Station
The main Shibuya bus station can be hard to track down, somewhat illogically located on the fifth floor of Shibuya Mark City. Head towards the Mark City building in the station and follow the signs marked “Departure for Highway Bus”. If you’re arriving on the metro this will mean going upstairs and exiting at Hachiko exit to then reenter the building towards Mark City.
Be sure to always allow at least 10 minutes to make your way through the station. Buses leave punctually so be sure to arrive up to 30 minutes before your bus is scheduled to leave. Remember you’ll need to find the correct bus stop and load your luggage.
Shibuya Station Facilities
Coin lockers can be found all around Shibuya Station, both in the basement and on the ground floor. They range in size but there are lockers big enough to fit average-sized suitcases. The smallest lockers start at ¥300 and the largest will cost you ¥600.
If you’re struggling to find a free locker or your luggage is too large, the Coin Locker Management Office is located on the basement floor which is open 9am – 10pm.
Tourist Information Center
The tourist information desk can be found on the second basement floor (B2) of Shibuya Station near the Miyamasuzaka Center Exit. As well as the center offering free WiFi, English speakers are available to provide you with information and advice on travel, hotels, restaurants, things to do etc. as well as providing area maps and transport maps.
Opening hours: 10am – 7pm. Closed December 31st – January 3rd
Languages: English, Chinese, Spanish
Lost and Found
Although there is not a lost and found center within Shibuya Station, the best thing to do is to make your way to a koban (police box) where lost items are often handed in. At Shibuya Station, the police box can be found by turning right out of Hachiko exit towards the bridge. If they don’t have your item at the police box you can still report the missing item and they will contact you in the case that it is found. Alternatively, there is a police station at exit 15b.
If your item was lost on the train, the best place to report this is at the train station as they can contact other stations and check whether the item has been handed in.
Despite how easily things could be stolen in Tokyo, the community-based Japanese culture makes it likely that somebody will pick up lost belongings and hand them in, so don’t give up hope.
If you’re looking to get your JR Pass activated or have any other questions concerning your pass, including a lost or stolen pass, the JR Information Center is located near the south ticket exit. Be sure to take your passport with you if you’re activating your pass for the first time.
Opening hours: 10am – 6.30pm
Although certain areas around town offer a free WiFi, it is rare that the connection is strong enough to work efficiently. The Tourist Information Center within Shibuya Station provides a working WiFi connection if you need to connect while in the station. However, if you are already out and about in Shibuya, some cafes provide WiFi but it is not a given in Tokyo. Some places that you’re sure to get connected are 7 Eleven, Starbucks and McDonalds.
Other facilities at your service in Shibuya station include public telephones, toilets and changing facilities. Elevators are available for disabled access.
Restaurants & Cafes Around Shibuya Station
One of the most popular spots to grab a coffee in Shibuya is the Starbucks which overlooks Shibuya Crossing and the station from the second floor of Tsutaya. Replace the familiar coffee flavors with Japanese Starbucks specials such as the matcha latte and houjicha latte. A great spot to watch the crowds of people weaving in and out of each other like an army of ants. Prepare yourself to wait for a seat as there is only a handful of window seats and a lot of eager customers.
Access: Take Hachiko exit or exit 6-1 from Shibuya station
If you’re reluctant to wait for your seat but happy to splash out a little, go on up to the third floor of the classy L’Occitane cafe. Filled with floral aromas, delicate teas and that incredible view you can’t help but feel lucky to be right where you are.
Access: Take Hachiko exit or exit 5-1 from Shibuya station
The Freeman Cafe is found at exit 13a on the second floor. Just a short walk away from the station takes you out of the tourist traps into a stylish open space frequented by the hippest of locals. Feeling peckish? Enjoy some of Freeman Cafe’s pies, pasta and pancakes, all with the surprisingly rare benefit of free WiFi so you can search for what you’re going to do next with our Top 10 Things to Do at Shibuya Crossing.
Access: Take exit 13a from Shibuya station
If you’ve built up an appetite with all the excitement that Shibuya has to offer, there’s no need to travel far from the station. Go and enjoy some of the best ramen around at one of Shibuya’s Ichiran stores. Firm noodles in a spicy warming soup will load you up with energy for your next round of exploring.
Access: Take Hachiko exit or exit 7a
Katsu Midori – Rotating Sushi
Kaiten zushi, or rotating sushi as we know it, can be hard to find in the center of Tokyo. That’s why Katsu Midori is a diamond in the rough ideally positioned right next to Shibuya Station. It goes without saying that, especially at mealtimes, the queue can have you waiting for up to an hour. But with prices starting at ¥100 per sushi plate this is one not to miss.
Access: Take Hachiko exit or exit 6-2 from Shibuya station. Enter the Seibu department store and go up to floor five.
Although you’ll never struggle to find somewhere to eat in Shibuya, we’ve made the selection process easier for you by compiling a list of Shibuya’s 37 best restaurants.
Looking for more places to eat around Tokyo? Take a look at our pick of the 10 best restaurants in Tokyo.
Hotels Near Shibuya Station
Cerulean Tower Tokyu Hotel
Indulge in the luxury of Cerulean Tower Tokyu Hotel’s crisp clean rooms padded out with spacious beds, walk in closets and incredible views. Opt for the breakfast option or pop down to the hotel lobby’s bakery to bring your baked goods up to your room to check out Tokyo’s birdseye view before a day of exploring from the ground.
Just a short waddle with bags from Shibuya Station, the hotel is in the perfect location in the heart of Tokyo and with an unlimited supply of restaurants, cafes, bars, clubs, shopping, karaoke – Shibuya has it all.
Price: Around ¥50,000 – ¥100,000 for double room
Access: 3-minute walk from Shibuya station – take exit
APA Hotel Shibuya Dogenzakaue
The Shibuya branch of APA Hotel lies to the west of Shibuya Station where you’ll be greeted by friendly English-speaking staff. The rooms may not give you the wow effect but one step out of the lobby doors and you’ll remember what you’re paying for. Ideally located in Dogenzaka, an 8-minute walk from Shibuya Station, there is no shortage of anything here.
This is classed as one of the more affordable hotels in the Shibuya area so keep an eye out for capsule hotels and hostels (below) if this is still above your price bracket.
Price: ¥18,000+ for double room
Access: 8-minute walk from Shibuya station – take exit
Century Shibuya Capsule Hotel (Men Only)
Want to combine a night’s sleep with a once in a lifetime Japanese experience? Head 7 minutes west out of Shibuya Station and you’ll come across Century Shibuya, where your dorm doesn’t provide standard bunk beds but individual capsules for sleeping in. It goes without saying that the capsules are small. However, you are provided with a light, television and radio – all in Japanese of course.
One slightly unnerving factor is that you’re not able to lock the door but you are provided with a locker for your belongings although these are on the small side if you have big luggage. Also worrying for some is that the washing area is communal in the style of an onsen.
Access: 7-minute walk from Shibuya station. Exit 5-1.
Nadeshiko Capsule Hotel Shibuya (Women Only)
Nadeshiko Hotel makes you feel right at home from the word go with your choice of kimono and toiletries bag. The cocoon beds are a little more spacious than your average capsule hotel so stretch out for a peaceful night’s sleep to the sound of soothing tunes. Social areas include a public onsen and a Japanese-style tea room.
Access: 12-minute walk from Shibuya station. Exit 5-1.
Don’t miss out on a trip to one of Tokyo’s 10 best capsule hotels.
Shopping Around Shibuya Station
Shibuya Mark City
Good shopping in Shibuya is easy to find. So easy, in fact, that you don’t even have to leave the station. The Mark City complex is attached to Shibuya Station and is made up of a mall and the Shibuya Excel Hotel Tokyu. As well as clothing brands, a bookstore and kitchen goods, the mall offers restaurants, cafes and an exciting food court.
Facing Shibuya crossing from Hachiko exit, one of the trademark buildings that make up the Shibuya landscape includes the towering cylindrical building of Shibuya 109. This six-storey maze of clothes and accessories shops is the pinnacle of Japanese youth culture and Tokyo fashion. Overflowing with pastels, screeching sales people announcing the latest deals and excitable teenagers this isn’t the relaxing shopping experience but an unmissable one all the same.
Tip: Don’t miss out on the purikura (photo booths) on the top floor.
Access: Take exit 3a or Hachiko exit from Shibuya station
Ever wanted to visit the shop that sells everything and anything? Make-up, bedding, fancy dress, food, electronics, cute phone covers – “Donki”, as its familiarly nicknamed among locals, has it all with its overflowing shelves and its own catchy theme tune. Don Quijote is a must-see on your visit to Japan. With a huge store stretching over four floors just a 5-minute walk from Shibuya station, you can pop into Donki just before heading back to your hotel on the metro with your bags brimming with the most weird and wonderful souvenirs.
Access: Take exit 3a from Shibuya station